YOUR INFORMATION
Privacy Policy
Effective October 12, 2026
M&V Detailing uses personal information to arrange and provide mobile detailing services in Bluffton, Hilton Head Island, and Beaufort County, South Carolina. This policy explains how our booking form and customer management system handle that information.
Information we collect
When you request a service, we collect your name, phone number, service address, vehicle category, make, model, optional year, selected services, preferred appointment time, and any notes you choose to provide. We also keep service history, staff work times, and payment amounts and methods when recorded by our staff.
If the link you use includes advertising click IDs (gclid, gbraid or wbraid) or campaign labels (UTM source, medium, campaign, campaign ID, search term or ad content), we save those values with your submitted request to understand which links lead to enquiries. We do not save the full referring URL for this feature or use it to track visits across days. These labels are not automatically sent to Google Ads or included in our Telegram booking alerts.
The booking form does not collect payment card numbers, bank account details, VINs, or license plates. Please keep passwords, gate security codes, card details, and other sensitive personal information out of the notes field. Arrange any necessary access instructions directly with us.
How we use information
We use your details to respond to requests, confirm appointments, travel to the service location, provide the selected services, maintain business records, and protect the system from misuse. Submitting a request does not sign you up for marketing.
Services that receive information
Telegram: a new booking sends an alert to our staff Telegram chat. That alert includes your name, phone number, vehicle details, requested time, service address, selected services, total, and notes. Telegram processes those details on its systems; alerts may also remain on staff devices. They are not public posts.
Photon / OpenStreetMap: while you type in the service address field, the entered address fragment is sent to the Photon service to find matching addresses. We do not send your name, phone number, notes, or existing CRM records to this service. You can enter an address manually if suggestions do not match or are unavailable.
NHTSA vPIC: vehicle make lists use a public reference bundled with our application. To load models, our server sends the selected make identifier and optional year to NHTSA. We do not send your name, phone, address, notes, advertising identifiers or existing CRM records. You can enter vehicle details manually instead.
Our application uses its server and database to store booking and business records. If we use a hosting provider to operate the site, that provider processes data for hosting and security. We do not sell personal information or share it for targeted advertising. We may disclose information when required by law or to protect our customers and business.
Cookies and technical information
Essential session and security cookies keep your booking request connected to your browser, prevent duplicate submissions, and protect forms. Technical records may include IP addresses and request information for security and troubleshooting. Address searches use a form request so the entered address is not included in our page URL logs.
Microsoft Clarity: we use session recordings and heatmaps on our public booking form and request-received page to understand how visitors use them and improve the booking experience. Clarity receives usage and device information, including visited URLs, clicks and scrolling, and may use cookies to connect visits. We mask contact fields, address suggestions, vehicle information you enter, and the personal request summary. We do not send customer identifiers or CRM records as analytics tags. Staff and sign-in pages do not include Clarity. Cookie use depends on your browser, applicable consent signals and Clarity settings. Our booking integration respects supported browser Do Not Track and Global Privacy Control signals. See Microsoft’s Privacy Statement for how Microsoft processes data.
Access, storage, and security
Private customer records require an authorized staff login. We use access controls, form protection, and limits on repeated requests and login attempts. When the service is published online, secure HTTPS connections are required. No system can guarantee complete security, so we also limit access and review how information is handled.
How long we keep information
We keep information for as long as needed to provide services, maintain business records, resolve issues, and meet applicable legal obligations. Deleting a CRM record does not automatically remove copies already sent to Telegram or held in backups. When handling a deletion request, we review these copies as well. Some information may need to remain for legal or recordkeeping reasons; backup copies may remain until they are replaced or removed.
Your questions and requests
You can ask us to review, correct, or delete your information by emailing mvmobileautodetailing@gmail.com. We may ask for enough information to verify that the request concerns your own records. Please do not email passwords or payment card information. We will explain any information we need to retain.
Updates
We may update this policy as the service changes. The effective date above identifies the current version.